Introduction to eServices
In 2018, the GRA launched the first phase of its eServices, this move was intended to make increasing use of technology to improve taxpayers’ overall experience when interacting with the GRA. In March of 2021, the GRA has taken it a step further, we have replaced our flagship taxes software (TRIPS) with the new, intuitive, and powerful Optimal Revenue Management System (RMS). By switching to Optimal RMS, we will now be offering a new and improved eServices platform. To learn more about the new eServices, use the menus (to the side) which provide details of all the different aspects of the service.
Check out the eServices sign-up video below.
Requirements for Sign Up
The following documents and/or information is required when applying for the use of eService
Individuals
In addition to your Taxpayer Identification Number (TIN), Individuals will require a scanned copy of ONE of following proof of Identification:
- an active National Identification Card;
- the identity page of an active Passport;
- an active Driver’s Licence Card
Organisations
In addition to the company’s Taxpayer Identification Number (TIN), the following documents (scanned copies) are required:
– an active Business/Company/Friendly Society Certificate/Memorandum of Association/Articles of Incorporation/Articles of Association
– one of the identification documents (refer to list “For Individuals” above) for the organisation’s representativeNote: If your organisation (e.g. a Ministry of Government or an NGO) does not possess an active Business/Company/Friendly Society Certificate, an official document (e.g. using the organisation’s letter head), approved by an authorised representative, along with proof of identification of the representative, will be accepted.
Tax Agents
If you require the services of a Tax Agent, the following documents are required:
- A filled and signed copy of the eServices New/Update Sign-up form (pdf at top right)
Sign-up process for Individuals
- Go to the eServices webpage i.e. https://eservices.gra.gov.gy
- NOTE: You must use your TIN (e.g. 123456789) when filling the username field during this step. Click on Register for an Account.
- Fill out the details, and click on Submit my Registration.
- An activation link will be sent to the email you provide. Click on the Confirm email address.
- You may then proceed to log into your account by clicking on the Log into my account option. Enter the username (TIN e.g. 123456789) and password you provided, and click on Log in. Once logged in, proceed to the remaining steps to upload the required documents and complete the registration process.
- Go to Inbox and select New Message.
- For the Subject, select Taxpayer eServices Registration from the drop-down box.
- List the supporting documents you will upload in the Message box – ID Card, Passport, Driver’s Licence.
- In the Add Attachment section, drop or select files from your computer to upload them – ID Card, Passport, Driver’s Licence. Once completed, click on Send message.
- GRA will receive your application & supporting documents, and review it.
If there is any discrepancy, the GRA will contact you via email or phone for clarification and any further action that may be required. Once there is no discrepancy, you will receive a notification that your case was closed. - Final Step: You may then proceed to log into eServices and carry out your tax-related activities
Note: The activation link expires within thirty-six hours (36 hrs) of the link being created. To ensure the process is a smooth one, it is advisable you perform all the steps within the time limit. If the activation link is expired, you will have to repeat the signup process.
In the event that you submitted incorrect information, you will be required to submit another message in New Message. Click on Subject and select Enquiry in the drop menu list. State in the message box that you wish to make a correction and upload the correct documents.
Sign-up process for Ministry/Organisation/Company
- The Ministry/organisation is required to authorize a person to the account.
- Input the authorized person’s details in the personal information (name, DOB, address and email)
- Input the ministry/organisation’s TIN as the user name
- Select a password and register the account
- It will take approximately 36hrs to activate the account
- Once activated, log into the account with the ministry/organisation’s TIN and password
- Under the inbox tab, select – new message
- As the subject, select: taxpayer e-services registration
- In the message box: state that you are registering a new account for a ministry/organisation
- Attach a form of identification for the authorized person (ID Card, passport or driver’s licence) andan authorized form/letter from the ministry/organization (TIN certificate, business registration or letter with letterhead with signature) and send message.
Note: The activation link expires within thirty-six hours (36 hrs) of the link being created. To ensure the process is a smooth one, it is advisable you perform all the steps within the time limit. If the activation link is expired, you will have to repeat the signup process.
In the event that you submitted incorrect information, you will be required to submit another message in New Message. Click on Subject and select Enquiry in the drop menu list. State in the message box that you wish to make a correction and upload the correct documents.
Authorise Your Tax Agent
To authorise your Tax Agent to perform eServices transactions on your behalf, the following steps are required.
- You and the Tax Agent/Representative are required to fill out and sign Form G0019- eServices Sign-Up.
- Using your eServices account, create and send a message using the subject ‘Authorise Tax Agent’
- GRA will receive your application and review it.
- Once there is no discrepancy, the tax agent will be granted access to the requested records and you will receive an email notification.
- If there is any discrepancy, you will be contacted you via email or phone for clarification and any further action that may be required.
Remove The Tax Agent
To remove a Tax Agent from your eServices account, the following steps are required.
- Using your eServices account, create and send a message using the subject ‘Remove Tax Agent’
- GRA will receive your application and review it.
- Once there is no discrepancy, the tax agent’s access will be revoked and you will receive an email notification.
- If there is any discrepancy, you will be contacted via email or phone for clarification and any further action that may be required.